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You’ll find useful information about joining British Gas as a new customer. To get a quote, you just need to enter your postcode and address, as well as your preferred payment method. Depending on the type of query you have, there are different customer service numbers to use to contact British Gas in specific circumstances.
If you have already lodged a complaint, you may also have been given a unique case number. Please make your customer service agent aware of this so they can deal with your new enquiry as promptly as possible. We have listed important British Gas contact numbers below for customer service and individual departments. If you do not require immediate assistance, then alternatively you can email British gas One of the most common reasons people ring British Gas is to make a complaint about a bill they have received.
What to do when moving home with British Gas?
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Instead of calling, you can go to the British Gas website at any time of the day or night.
To speak to British Gas customers services in Welsh Covers bill payments, meter readings, moving house and boiler services and repairs. For customers who already receive gas and electricity from British Gas, you can contact British Gas home services through your online account. Details of the HomeCare cover plans, booking an annual boiler service and much more can all be accessed through your British Gas My Account. My Account with British Gas is the online gateway to all British Gas domestic services. Managing and paying your bills, monitoring energy usage, submitting meter readings and requesting a smart meter can all be done through My Account.
British Gas moving home number – 0333 202 9802
The number is the same whether you already have one of the British Gas HomeCare products and you’ve got a query or if you are considering becoming a HomeCare customer. When you want to contact British Gas you’ll find lots of different ways to get in touch with them. We’re here to help you find the right contact number, email or postal address to help you make sure your query or complaint reaches the right place. British Gas live chat service, which you’ll find on the Help and Support Frequently Asked Questions pages on the British Gas website.
To get a response from British Gas about problems with your account you can send direct messages via Twitter to their dedicated customer service account @britishgashelp. The British Gas Facebook team are also available to respond to queries via PM . If you do not require immediate assistance, then alternatively you can email British gas at . You can call out a British Gas engineer to book an annual service or to book an engineer appointment 24 hours a day, seven days a week.
Home services line – 0333 200 8899
If you can’t find the time to phone when the lines are open, use the My Account service on the British Gas website. One of the most common reasons people call British Gas is to make a complaint about a bill they have received. If you are calling to complain about a bill, the customer service agent you speak with will need to know your customer reference number. Your British Gas customer reference number can be found at the top of any letter addressed to you from British Gas.
And that’s why so many people will research ‘moving house with British Gas’. Write to British Gas to make a formal complaint, or email them for customer service assistance. We have published three physical addresses for British Gas and three email addresses below. If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day.
British Gas Customer Service
Your current boiler needs to be at least 17 years old, and considered energy inefficient or you have a backboiler fitted. SlothMove can help you compare the market for the best deal, or just inform your old supplier that you’ve left. You can also update your British Gas on the home moving section of their website or by clicking below. Select who needs to know you're moving - Octopus energy, HMRC, Electoral Roll etc..
You can do this yourself manually if you prefer or use our hassle-busting service to save hours of time. You’ll get a more accurate quote if you know how much energy you use in kilowatt hours . You’ll find this information on your past gas and electricity bills, or you can calculate it using our free energy consumption tool. Both the gas and electricity emergency numbers are free and are open 24 hours a day, seven days a week.
In addition to the more everyday aspects of running your energy account, you can also book a boiler service and sign up to the British Gas Rewards loyalty scheme. This is, apart from anything else, to make sure you settle your bill and don’t overpay. There could also be an outstanding balance and it’s certainly in your interest to make sure that’s paid. You also want to avoid any personal correspondence going to your previous address.
Whilst it tries to be competitive, British Gas never proclaims to be the cheapest or lowest cost. British Gas tries to compete on customer experience and its breadth of offerings. That said, it isn’t the cheapest supplier and if you are price sensitive you will almost certainly find a better value supplier elsewhere. See our award-winning change of address service to see the hundreds of organisations you can update your address with. If you need information about the companies in charge of distributing gas and electricity around the country, read our guide to gas and electricity distributors.
She has experience researching, writing and publishing for a wide range of websites covering tourism, beauty and recruitment. She joined Selectra in April 2018 as an energy copywriter where she dove into the fascinating world of electricity and gas and now manages the content team in the UK & Ireland. Mainly used for managing your bills and submitting meter readings, the British Gas app is available on the Android and Apple operating systems.
We will take care of everything else with our moving home technology so you have one less thing to worry about.. Take British Gas to your new home or just let them know you’re moving – we’ve got you covered. There are lots of reasons why you may wish to contact British Gas around your home move. To make your life easier, we’ve separated them-up into 5 easy-to-follow sections to get your British Gas moving house process completed. With SlothMove, you can update your address with other pension providers, water, electoral roll, HMRC, councils and others that you are moving home.
British Gas Contact Number: Customer Service & Email
Customer reviews give the Apple version of the app an average rating of 2.6 out of five stars. The Android version fares just slightly better with an average rating of 2.7 out of five stars. If you are deaf or hard of hearing, British Gas has a service that allows you to contact them through your textphone.
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